Category: Design
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Follow Your Users on Twitter
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in DesignAre you a designer who checks Twitter incessantly (or at least occasionally) and also wants daily insights into the thoughts and desires of the people who use the products and services you design for? Then perhaps you should start following your users on Twitter. As a still relatively new Nokia designer, and having little experience…
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Design Thursdays
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in DesignLast month, the Nokia Design San Francisco office started Design Thursdays, a monthly event every first Thursday to allow Nokia designers in the Bay area to get together and share projects and presentations. During the first Design Thursday, Raphael Grignani, my manager, presented Homegrown, a project to envision sustainable, ethical, and desirable communication solutions for…
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Service Design: What’s Next?
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in DesignFor the past three years, I have attended a conference on service design. In 2006, during the first ever conference on service design, everyone felt excited to come together as a community and begin talking about this new design practice. Last year, we pushed a bit at the borders of service design (Many Eyes as…
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Dare to Experience?
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in DesignFor a few months now, as I’ve driven from the Bay Bridge into San Francisco, I’ve passed a billboard advertising the LG Dare on Verizon’s network. The slogan, “Dare to experience the best 3G network,” always makes me cringe a little bit, because to me it means Verizon doesn’t get it. Is a network an…
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Participating in the Service Design Conference in Amsterdam
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in DesignI’m really excited to be participating in the inaugural Service Design Network conference in Amsterdam November 24–26, which I have also been helping to organize (thanks to my involvement with the Emergence conference). I am moderating a panel of Scandinavians on the 25th and then facilitating a workshop on service design for mobile services on…
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Nokia Design SF
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in DesignI haven’t really said much about the Nokia Design team that I’m part of here in San Francisco, but here’s the whole lot of us! From left to right: me, Raphael Grignani, Rita Parada, and Carrie Chan. Jan Chipchase took this photo. Nokia Design has offices in Helsinki, London, and Los Angeles. Our office kicked…
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Nokia Innovation Summit on Mobile Phones for HIV Treatment
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in DesignLast week I went to Helsinki, Finland for a Nokia Innovation Summit on the use of mobile phones to improve adherence to highly active antiretroviral therapy. Nokia’s Community Involvement group put together and ran the two-day event, which consisted of presentations and brainstorming workshops in an effort to gain opinions and perspectives on the treatment…