by Jamin | Feb 15, 2010 | Design
On February 5, 2010, at Interaction10, I presented Service Design: an Interaction Design Perspective. Since studying interaction design and service design at Carnegie Mellon University, I have wrestled with the relationship between the two. During an interview with...
by Jamin | Jan 27, 2010 | Design
It’s hard not to be underwhelmed by a product that we already had a good idea of what it would be, especially if you’ve ever used an iPhone. But aside from there being little surprises, and an arguably terrible name (there’s nothing poetic about...
by Jamin | Jan 17, 2010 | Design
A small party of Bay Area peeps interested in talking about service design got together this past Friday at Lime in the Castro. The somewhat last-minute event was organized by Aidan Kenny, who was here on business from Kilkenny, Ireland. The gathering included people...
by Jamin | Jan 10, 2010 | Design
“To me, design thinking is the productive combination of analytical thinking and intuitive thinking.” -Roger Martin in response to Peter Merholz’s Why Design Thinking Won’t Save You While Peter’s original post was in October 2009, the...
by Jamin | Jan 7, 2010 | Design
I will be speaking at the Interaction 10 conference on Friday, February 5 in Savannah. The title of my talk will be “Service Design: an Interaction Design Perspective.” What is service design? How is it different from interaction design? Or isn’t it? As an...
by Jamin | Nov 10, 2009 | Design
Two weeks ago, I was on the island of Madeira, Portugal, for the second annual Service Design Network conference. Like last year, I was part of the planning board. My main role was to review content submissions and help put together the conference program. I also...
