Writing
I write about design and customer experience as a way to process, reflect, share, and get feedback.
Design for Experience
Hi, I’m Jamin Hegeman. I drive experience strategy and customer-centered innovation. I love helping organizations transform, grow, and excel— blending creativity and strategy to deliver real outcomes—where even the smallest ripples of experience send waves that nudge the world toward something better.
Expertise
I work with top brands across industries on strategic customer experience challenges, leveraging design to improve customer satisfaction, build people-centered culture, and create operational efficiency along the way.
Experience Strategy & Service Innovation
This looks like…
- Defining the vision and strategy for products and services
- Connecting customer needs to business goals
- Enabling teams to experiment, prototype, and scale innovation
Service Design & Journey Management
This looks like…
- Mapping and optimizing customer and employee journeys
- Identifying pain points and opportunities for innovation
- Helping teams operationalize journey management
Customer-Centered Culture Building
This looks like…
- Coaching teams on design maturity and customer experience practices
- Breaking down silos and improving cross-functional collaboration
- Shaping the operating model for design and experience teams
Want to work together?
Whether you’re looking for a design leader, need strategic guidance, or have a project in mind, I’m here to help.
Speaking
I speak at international conferences, corporate workshops, and industry events, bringing a blend of inspiration, practical insights, and forward-thinking ideas to every speaking engagement.
Need a speaker or workshop leader?
I love sharing my thoughts, case studies, and frameworks for design leadership, customer experience, service design, journey management, and the craft of design. Happy to explore possibilities. Let’s chat!
Contact
I love connecting with people. I’m always up for a good conversation, a new challenge, or a fresh perspective on how design can make a difference.