Helping organizations design better services, innovate with purpose, and build customer-driven cultures.
Expert in service design, strategy, and innovation—aligning organizations around better customer experiences.
Design Expertise
I have led small and large cross-functional teams to deliver consumer, B2B, and enterprise products, elevating design and customer-centric maturity across organizations.
Experience Vision
Connecting customer needs to business opportunities to inspire innovation
Journey Management
Building off the customer journey to create moments that matter and business efficiency
Delivery Excellence
Delivering products and services that delight customers and drive results
Team Leadership
Building teams, managing reports, and coaching talent to empower people to succeed
Design Operations
Orchestrating tools, processes, and standards across the design organization
Customer Culture
Changing behaviors to put the customer at the center for sustainable success
“From his time at Adaptive Path and through his career at Capital One, Jamin was a beacon for experience quality and human-centered design. He’s left a lasting and meaningful impression on the organization that is core to our DNA.”
Ray Knickmeyer
Senior Director, Capital One
Let’s Create Something Great
If you’re looking to create something impactful—an experience, a culture, a legacy—I’d love to talk. Let’s team up and make things better, together.
See LinkedIn for more experience.