Global design executive, thought leader, and community builder
I help executives, design/product teams, and organizations envision and deliver great experiences that increase satisfaction and drive value.
I am a designer–strategist–poet, with a unique blend of experience that I use to understand customers, collaborate, and lead teams across disciplines.
I actively support the global design community (e.g., Service Design Network, teaching, speaking), and am passionate about advancing the practice and impact of design.
Passionate about design
I work across disciplines and lead diverse design teams
Design Strategy
Connecting customer needs to business opportunities to inspire innovation
Service Design
Building off the customer journey to create moments that matter and business efficiency
Talent Development
Building teams, managing reports, and coaching talent to empower people to succeed
Product Design
Delivering digital products that delight customers and drive results
Design Operations
Orchestrating tools, processes, and standards across the design organization
Customer Culture
Changing behaviors to put the customer at the center for sustainable success
“Working with Jamin is inspiring—he brings together structure and creativity, dedication, passion and a sharp analytic mind.”
Birgit Mager
President, Service Design Network