Transforming Businesses Through Design Leadership
I bring vision, strategy, and creativity together to elevate customer experiences, empower teams, and deliver measurable business outcomes.
I’m looking for my next opportunity to lead design-driven innovation at scale. Let’s connect and create something extraordinary.
What I Do
Drive Strategic
Growth
Create and execute design strategies that align with business goals and deliver measurable impact.
Champion Customer-Centric Design
Lead a customer-first approach, using insights to shape relevant, empathetic solutions.
Build High-Performing Teams
Recruit, mentor, and empower diverse teams that deliver with ownership and excellence.
Enhance Operational Efficiency
Develop scalable processes and foster cross-functional alignment to drive growth and speed.
Design Focus
I have led small and large cross-functional teams to deliver consumer, B2B, and enterprise products, elevating design and customer-centric maturity across organizations.
Design Strategy
Connecting customer needs to business opportunities to inspire innovation
Service Design
Building off the customer journey to create moments that matter and business efficiency
Talent Development
Building teams, managing reports, and coaching talent to empower people to succeed
Product Design
Delivering digital products that delight customers and drive results
Design Operations
Orchestrating tools, processes, and standards across the design organization
Customer Culture
Changing behaviors to put the customer at the center for sustainable success
“From his time at Adaptive Path and through his career at Capital One, Jamin was a beacon for experience quality and human-centered design. He’s left a lasting and meaningful impression on the organization that is core to our DNA.”
Ray Knickmeyer
Senior Director, Capital One
Experience Framework
From direct customer touchpoints to the invisible forces behind the scenes, I lead design across the experience spectrum.
As a leader for the Service Design Network, I brought to life 16 global conferences.
Amsterdam x 2
Madeira
Berlin
Cambridge
San Francisco
Paris
Cardiff
Stockholm
New York
Dublin
Madrid
Toronto
Copenhagen
Virtual x 2
“Working with Jamin is inspiring—he brings together structure and creativity, dedication, passion and a sharp analytic mind.”
Birgit Mager
President, Service Design Network
Let’s Create Something Great
If you’re looking to create something impactful—an experience, a culture, a legacy—I’d love to talk. Let’s team up and make things better, together.
See LinkedIn for more experience.