Design

• Service Storming and Dragon Lines

  September 13, 2012

• My Conversation with Sarah – Paypal’s Virtual Agent

  March 11, 2012

• Creative Change Is Scary

  March 4, 2012

• Brandon Schauer at Service Design Drinks

  January 26, 2012

• Pretend you’re in a focus group.

  December 18, 2011

• This Is Service Design – UX Week 2011

  September 4, 2011

• San Francisco Service Design Drinks Video

  February 3, 2011

• Happy 2011!

  January 2, 2011

• Service Design Talk at SIGUX Seoul

  September 7, 2010