Category: Design
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US Airways Contact Us Overkill
In the context of the service design and service experience work I do, I’ve been much more focused on the way the services I interact with communicate with me. In this case, I wanted to communicate with US Airways and was presented with the following form, which asks for my Dividend Miles number, name (“Must…
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First World Voting Experience
I voted in a garage, using a poorly designed ballot, made decisions on issues with implications I couldn’t possibly understand, and left as joyful as one feels after a root canal. We must change this experience.
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Tech Planet Korea
On November 14, I will be speaking at Tech Planet in Seoul, Korea. I love that they translated my both my name and my bio into Korean. The title of my talk is From UX to SX.
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Potential Service Design Talk Titles
Next week I’ll be speaking at the Service Design Network conference in Paris. When I first started thinking of what to talk about on the subject of changing culture by design, I came up with the following list of titles. It’s a pretty good list of where my head is at the moment. More Than…
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Service Storming and Dragon Lines
During UX Week, Jared Cole and I ran a half-day workshop called Service Storming and Dragon Lines.