by Jamin | Oct 30, 2016 | Design
While only in its second year, I was really impressed with the Productized conference in Lisbon. I was there to run a four-hour Service Design Crash Course workshop and give the closing keynote, titled So You Want to be a Service Designer. I have run 14 conferences,...
by Jamin | Nov 19, 2015 | Design
The seventh annual Service Design Network Conference took place in New York on October 2-3, 2015, hosted at Parsons The New School. As a principal of the network, and the head of the SDN event board, I played a role in organizing the conference, moderated the opening...
by Jamin | Sep 1, 2015 | Design
I realize companies want to know how they’re doing and want feedback to improve their services. But I’m getting a little tired of the many post-interaction requests for feedback. I’m sure they’d “love” to hear from me. But after I...
by Jamin | Nov 9, 2014 | Design
Last month I attended my seventh consecutive Service Design Network conference. This year’s conference was held in Stockholm, Sweden, and hosted more than 600 attendees. At the end of the conference, during the SDN management team’s closing remarks to the...
by Jamin | Mar 20, 2014 | Design
In the context of the service design and service experience work I do, I’ve been much more focused on the way the services I interact with communicate with me. In this case, I wanted to communicate with US Airways and was presented with the following form, which...
by Jamin | Nov 7, 2012 | Design
I voted in a garage, using a poorly designed ballot, made decisions on issues with implications I couldn’t possibly understand, and left as joyful as one feels after a root canal. We must change this experience. Or rather, we must design this experience....
