by Jamin | Feb 8, 2024 | Design
During the last week of January 2024, I attended the Design Leadership Summit, a conference for designers by designers, in Toronto. It was a great two-day event, filled both with great content and well designed interactions to help everyone there make new connections....
by Jamin | Jan 31, 2022 | Design
What is it? A structural visual that shows how a journey breaks down to requirements. Why did I create it? We often use experience language interchangeably or without context on how the pieces relate to each other. Teams work at different levels of zoom and need a way...
by Jamin | Dec 9, 2018 | Design
To inspire and cultivate product design and innovation in the Dallas-Fort Worth area, Capital One hosted a free summit on October 29, 2018, featuring a lineup of industry thought leaders and local influencers that included Jake Knapp, author of New York Times’ Best...
by Jamin | Nov 3, 2018 | Design
I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy, which means I have the honor of introducing the conference with...
by Jamin | Nov 27, 2017 | Design
Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. This year was the first that I didn’t direct the conference. Kendra Shimmel, Andrea Fineman, and Nick Remis took the reigns and...
by Jamin | Nov 14, 2016 | Design
Eight years after the first Service Design Network conference debuted in Amsterdam, we returned to the city of canals, bikes, and bitterballen to host our ninth annual conference. Since that first conference, we’ve certainly come a long way. Attendance has grown...