by Jamin | Oct 24, 2012 | Design
On November 14, I will be speaking at Tech Planet in Seoul, Korea. I love that they translated my both my name and my bio into Korean. The title of my talk is From UX to SX.
by Jamin | Oct 23, 2012 | Design
Next week I’ll be speaking at the Service Design Network conference in Paris. When I first started thinking of what to talk about on the subject of changing culture by design, I came up with the following list of titles. It’s a pretty good list of where my...
by Jamin | Sep 13, 2012 | Design
During UX Week, Jared Cole and I ran a half-day workshop called Service Storming and Dragon Lines. Originally, we called the workshop Service Design: Acting to Action. But we wanted to be more specific and accurate than calling the first exercise acting. Essentially,...
by Jamin | Mar 11, 2012 | Design
Has a virtual agent been helpful for anyone, ever? Sarah Hello, Jamin. I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How can I...
by Jamin | Mar 4, 2012 | Design
If there’s one thing I have learned as a designer who studies behavior to make informed but creative decisions about future products and services, it’s there’s a disconnect between what people think they believe and what they actually do. This also...
by Jamin | Jan 26, 2012 | Design
Tonight we kicked off service design drinks 2012 strong with Brandon Schauer doing a repeat performance of his keynote talk from the Service Design Network Conference: The Business Case for (or Against) Service Design (PDF 19.7 MB). His provoking talk identifies a...