Jamin Hegeman

Tag: Service Design

  • Service Design Applied to Airport Security

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    For our first project in Designing for Service, our groups were asked to create a service that will foster flow at the Transportation Security Administration (TSA) security screening stations at the airport. The two biggest restrictions we had were little experience in designing a service and having only one week to complete the project. Our…

  • Emergence 2007 Reflections

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    We did it! After nine months of planning, the conference went off splendidly. The team and I are pretty pleased with ourselves. We succeeded in bringing in more money and more registrations than we had hoped, and were also successful in bringing together a diverse group of speakers and attendees. We got a lot of…

  • My Classes This Semester

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    Because I’m in my second year as a graduate design student, half of my course load is taken up by my thesis project and paper (note to self: start working on those). The two classes I’m currently signed up for are Social Web with Jason Hong and Robert Kraut, and Designing for Service with Shelley…

  • Why Attend Emergence

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    I’ve been busting my balls on Emergence over the summer, and things have kicked into high gear with the conference less than two weeks away. Overall, we’re in a good place. We’ve already matched last year’s attendance, and the lineup is one that I’m excited about and believe will appeal to a variety of designers.…

  • Emergence Theme Is Service Design 2.0

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    We decided to build off the momentum from last year’s Emergence conference and tackle service design again. But “again” is really the wrong way to put it, because that’s not how we’re thinking about it. The theme is Exploring the Boundaries of Service Design, and it will take place September 7–9. Our goal is to…