Tag: Service Design
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Thoughts and Feedback on the UPMC Service Design Project
Last week during finals, the four teams from the Designing for Service class presented their process and solutions to the class and invited guests, which included folks from University of Pittsburgh Medical Center (UPMC), for whom we were designing. During the presentation I took notes on what I thought were interesting ideas that were either…
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Service Design Deliverables
After 13 weeks of working with the UPMC Neurosurgery Clinic, directed by Dr. Amin Kassam, we have decided to produce a small communication design piece. Compared with other projects, which have mostly focused on technological solutions, producing a booklet feels a little uncomfortable. I catch myself thinking, “This is it?” Well, actually it’s not. In…
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Watching Brain Surgery
For the Designing for Service class this semester, we are exploring design solutions for the University of Pittsburgh Medical Center Neurosurgery Clinic, specifically for Dr. Amin Kassam, who is acclaimed for his minimally invasive endoscopic surgery—a procedure that allows him to remove brain tumors by going in through the patient’s nose. While our efforts are…
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Maggie Breslin Visits Designing for Service
This week Maggie Breslin, a former Carnegie Mellon design grad, visited our Designing for Service class to hear about our University of Pittsburgh Medical Center projects and give a presentation on her service design work for the Sparc Innovation Program at the Mayo Clinic in Rochester, Minnesota. She described her role as both understanding and…
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Defining Design Principles
For the airport security service design project and for my current service design project, my team has defined design principles to shape the final solution and ensure a benchmark of success. For airport security example, saying goodbye was a design principle. In order for our solution to be considered a success, had to address providing…