Tag: Service Design
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Service Storming and Dragon Lines
During UX Week, Jared Cole and I ran a half-day workshop called Service Storming and Dragon Lines.
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My Conversation with Sarah – Paypal’s Virtual Agent
Has a virtual agent been helpful for anyone, ever?
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Why make me work?
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I like deals just as much as everyone else. And I’m sure someone within my credit card company thinks they’re offering something good for their customers while also promoting some business initiative. But why make me work? Why do I have to enroll to receive extra points for a limited time? Too many businesses ask too…
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Brandon Schauer at Service Design Drinks
Tonight we kicked off service design drinks 2012 strong with Brandon Schauer doing a repeat performance of his keynote talk from the Service Design Network Conference: The Business Case for (or Against) Service Design (PDF 19.7 MB). His provoking talk identifies a huge imbalance of spending, where many more billions go to advertising (telling people how great…
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Pretend you’re in a focus group.
Of all the things I have pretended in my life, and I have pretended a lot, I never once considered pretending that I was in a focus group. Talk about boring! Dear ING, pretend I’m a normal human being and talk to me like one. Thanks.