Jamin Hegeman

Category: Design

  • Service Design Drinks SF

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    A small party of Bay Area peeps interested in talking about service design got together this past Friday at Lime in the Castro. The somewhat last-minute event was organized by Aidan Kenny, who was here on business from Kilkenny, Ireland. The gathering included people from organizations like the American Heart Association, Adaptive Path, Apple, Intuit,…

  • Design Thinking, Simply Put

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    “To me, design thinking is the productive combination of analytical thinking and intuitive thinking.” –Roger Martin in response to Peter Merholz’s Why Design Thinking Won’t Save You While Peter’s original post was in October 2009, the Harvard Business Review called it out in their January/February 2010 print issue. As I tend to think about definitions…

  • Speaking at IxD10

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    I will be speaking at the Interaction 10 conference on Friday, February 5 in Savannah. The title of my talk will be “Service Design: an Interaction Design Perspective.” What is service design? How is it different from interaction design? Or isn’t it? As an interaction designer with service design education and experience, I will offer…

  • Service Design Network Conference 2009

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    Two weeks ago, I was on the island of Madeira, Portugal, for the second annual Service Design Network conference. Like last year, I was part of the planning board. My main role was to review content submissions and help put together the conference program. I also served as a judge for the service design competition…

  • Intro to Drawing at SF Art Institute

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    As a designer, I draw a lot, whether it’s visualizing a conversation or depicting an experience through a storyboard. To improve my skills, I’m taking a 12-week course at the San Francisco Art Institute. I am now halfway through the course. Here are some of my latest drawings.

  • Directionally Correct Design

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    The value of design often butts heads with the rigor of quantitative proof. But as the design advances into more complex territory, proof becomes even more challenging. While at the Institute for the Future HealthCare 2020 open space meeting on Science and Technology in Health, Chris McCarthy, Director, Innovation Learning Network at Kaiser Permanente, talked…

  • Technology Enablers vs Scientific Rigor in Healthcare

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    One huge problem for US healthcare is that technology moves at a much faster rate than the system of change and adoption in the current system. For obvious reasons, there are a lot of regulations, studies, and tests to help ensure effectiveness of processes and products that are introduced into healthcare services. Unfortunately, this system…

  • A Culture of Wanderers

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    “Like the soil, mind is fertilized while it lies fallow, until a new burst of bloom ensues.” –John Dewey Presently, it will be a year since I started working at Nokia. Since starting, I have been involved in several back-to-back projects with the usual short time frames and high demands. If ever ideas began to…

  • Design Thinking Is the New Design

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    In his Ask the Innovation Guru video series (yes, there is such a thing, and yes, I watched some of it), Bruce Nussbaum tackles the question Why Is Design Thinking Relevant. He parses views on design thinking into two camps: those that think it’s too abstract and has little to do with doing; and those…