Category: Design
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My Conversation with Sarah – Paypal’s Virtual Agent
Has a virtual agent been helpful for anyone, ever?
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Creative Change Is Scary
If there’s one thing I have learned as a designer who studies behavior to make informed but creative decisions about future products and services, it’s there’s a disconnect between what people think they believe and what they actually do.
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Brandon Schauer at Service Design Drinks
Tonight we kicked off service design drinks 2012 strong with Brandon Schauer doing a repeat performance of his keynote talk from the Service Design Network Conference: The Business Case for (or Against) Service Design (PDF 19.7 MB). His provoking talk identifies a huge imbalance of spending, where many more billions go to advertising (telling people how great…
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Pretend you’re in a focus group.
Of all the things I have pretended in my life, and I have pretended a lot, I never once considered pretending that I was in a focus group. Talk about boring! Dear ING, pretend I’m a normal human being and talk to me like one. Thanks.
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This Is Service Design – UX Week 2011
Jared Cole and I ran a one-day workshop at UX Week 2011 called This Is Service Design. The title borrows from the the title of the book, This Is Service Design Thinking, which I contributed to. The workshop builds off last year’s workshop, From Products to Services, but with a couple changes. We dropped sketch…