Jamin Hegeman

Category: Design

  • Consider the Fate of Empathy

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    ??From the New York Times article, “I Tweet, Therefore I Am“: “But when every thought is externalized, what becomes of insight? When we reflexively post each feeling, what becomes of reflection? When friends become fans, what happens to intimacy? The risk of the performance culture, of the packaged self, is that it erodes the very…

  • May SF Service Design Drinks Recap

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    On May 20, a group of very interesting people got together for the fourth SF Service Design Drinks. Unlike the previous events, which were held in bars, this one was hosted at Adaptive Path, who graciously provided the venue plus beers and snacks for the attendees (it helps that I work there). The turnout was…

  • Design Overstretch

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    In the continuing debate about design thinking, there’s great article on Core77, Design Thinking: Everywhere and Nowhere, Reflections on the Big Re-Think, which covers thoughts coming from the Big Rethink conference held by The Economist in London. Nearly every point in the article made me stake stock of my own beliefs, practices, and pontifications on…

  • Cities as Products

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    I’ve been thinking more about the design of cities recently. As such, the Guardian article The urban age: how cities became our greatest design challenge yet caught my eye. The author talks about cities as products, as commodities even. If you’re interested in cities as products (or services), you should read it. Here are some…

  • Service Design Thinking?

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    A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh View more presentations from Harry Brignull. I’m glad to see many similarities between this presentation and the one I presented at IxD10. Ideas that definitely overlap include: services are important, services are everywhere, they are designed by everyone, and they are…

  • Can Service Design Take Off in the US?

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    Despite the growth of service design firms in Europe, the success of the Service Design Network, and the globally self-organized service design drinks, including one in San Francisco, service design still really hasn’t made its move on the United States. And while many designers I talk to are very interested in service design, businesses are…

  • First Official SF Service Design Drinks

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    I’m excited to report that the first official San Francisco Service Design Drinks this past Thursday was a success! People actually showed up! It was awesome! The only negative: I forgot to take photos! Everyone seemed really excited and positive. So we decided to make it a monthly event. Bar 821 was a bit loud,…

  • Service Design: an Interaction Design Perspective

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    On February 5, 2010, at Interaction10, I presented Service Design: an Interaction Design Perspective. Since studying interaction design and service design at Carnegie Mellon University, I have wrestled with the relationship between the two. During an interview with Jeff Howard, a few days after graduating, I tried to address this relationship. It was both a…

  • iPad as Service Enabler

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    It’s hard not to be underwhelmed by a product that we already had a good idea of what it would be, especially if you’ve ever used an iPhone. But aside from there being little surprises, and an arguably terrible name (there’s nothing poetic about iPad), what I find more interesting are services the device will…