Category: Design

  • Participating in the Service Design Conference in Amsterdam

    I’m really excited to be participating in the inaugural Service Design Network conference in Amsterdam November 24–26, which I have also been helping to organize (thanks to my involvement with the Emergence conference). I am moderating a panel of Scandinavians on the 25th and then facilitating a workshop on service design for mobile services on…

  • Nokia Design SF

    I haven’t really said much about the Nokia Design team that I’m part of here in San Francisco, but here’s the whole lot of us! From left to right: me, Raphael Grignani, Rita Parada, and Carrie Chan. Jan Chipchase took this photo. Nokia Design has offices in Helsinki, London, and Los Angeles. Our office kicked…

  • Nokia Innovation Summit on Mobile Phones for HIV Treatment

    Last week I went to Helsinki, Finland for a Nokia Innovation Summit on the use of mobile phones to improve adherence to highly active antiretroviral therapy. Nokia’s Community Involvement group put together and ran the two-day event, which consisted of presentations and brainstorming workshops in an effort to gain opinions and perspectives on the treatment…

  • Southwest Airlines Spirit Mag Mentions MetaMe

    The October issue of Southwest Airlines Spirit magazine features innovative work at Carnegie Mellon University. The key ingredient: human understanding. The article mentions work involving Jodi Forlizzi and has this excellent description of John Zimmerman: Perhaps fittingly, Zimmerman does not look like your average Carnegie Mellon professor. Unlike most of the paunchy, bearded, and semi-distracted…