Design

• Taking Stock of Your Journey Management Stack

  July 21, 2025

• Orchestrating the Journey: Debating the Case for Journey Management

  May 9, 2025

• What If Your Org Chart Matched the Customer Journey?

  February 21, 2025

• Advancing Service Design Conference Day 2

  December 5, 2024

• Advancing Service Design Conference Day 1

  December 3, 2024

• Design Leadership Summit 2024 Takeaways

  February 8, 2024

• Journey Framework

  January 31, 2022

• Speaking at the Capital One Beyond Summit

  December 9, 2018

• Service Design Network Global Conference 2019 in Dublin

  November 3, 2018