Category: Design
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Design Leadership Summit 2024 Takeaways
During the last week of January 2024, I attended the Design Leadership Summit, a conference for designers by designers, in Toronto. It was a great two-day event, filled both with great content and well designed interactions to help everyone there make new connections. I got to see many old friends as well as make some…
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Journey Framework
[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”] What is it? A structural visual that shows how a journey breaks down to requirements. Why did I create it? We often use experience language interchangeably or without context on how the pieces…
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Speaking at the Capital One Beyond Summit
To inspire and cultivate product design and innovation in the Dallas-Fort Worth area, Capital One hosted a free summit on October 29, 2018, featuring a lineup of industry thought leaders and local influencers that included Jake Knapp, author of New York Times’ Best Seller Sprint, Christina Wodtke, author of Radical Focus, and me!
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Service Design Network Global Conference 2019 in Dublin
I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy.
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SX 2017 Wrap Up
Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. I was honored to be part of this year’s lineup. Read on for notes and reflections.