Jamin Hegeman

  • Octopus, Trees, and Owl

    Octopus, Trees, and Owl

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    I was looking for some vector tutorials for Illustrator backgrounds that I might use for comics when I stumbled upon 40+ Cartoon Character Illustration Tutorials. I’ve been doing a lot of drawing the past few years and these helped me realize I could also draw with Illustrator. Duh. I followed the Create a super-happy octopus character tutorial fairly…

  • Pretend you’re in a focus group.

    Pretend you’re in a focus group.

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    Of all the things I have pretended in my life, and I have pretended a lot, I never once considered pretending that I was in a focus group. Talk about boring! Dear ING, pretend I’m a normal human being and talk to me like one. Thanks.

  • This Is Service Design – UX Week 2011

    This Is Service Design – UX Week 2011

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    Jared Cole and I ran a one-day workshop at UX Week 2011 called This Is Service Design. The title borrows from the the title of the book, This Is Service Design Thinking, which I contributed to. The workshop builds off last year’s workshop, From Products to Services, but with a couple changes. We dropped sketch…

  • San Francisco Service Design Drinks Video

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    Here’s a video montage of the last SF Service Design Drinks that Chris McCarthy, Director of the Innovation Learning Network and an Innovation Specialist with Kaiser Permanente’s Innovation Consultancy, put together and posted on his blog. SF Service Design: Facebook | Twitter

  • Happy 2011!

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    Two years ago, while at Nokia, I worked on a project called Vision 2010. Although we were looking into a not-too-distant future, it was still the future. And yet today, 2010 is a thing of the past. It’s time to reflect and also look ahead to what this new year may bring. Last year I…

  • Service Design Talk at SIGUX Seoul

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    During my last visit to Seoul, I had the pleasure of presenting From Product to Services, the intro presentation Jared Cole and I used at our UX Week workshop, to the SIGUX group in Seoul. My colleague Peter Merholz also presented during the event. The audience included folks from Samsung, SKT, KT, LG, the DNA,…

  • Consider the Fate of Empathy

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    ??From the New York Times article, “I Tweet, Therefore I Am“: “But when every thought is externalized, what becomes of insight? When we reflexively post each feeling, what becomes of reflection? When friends become fans, what happens to intimacy? The risk of the performance culture, of the packaged self, is that it erodes the very…

  • May SF Service Design Drinks Recap

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    On May 20, a group of very interesting people got together for the fourth SF Service Design Drinks. Unlike the previous events, which were held in bars, this one was hosted at Adaptive Path, who graciously provided the venue plus beers and snacks for the attendees (it helps that I work there). The turnout was…

  • Design Overstretch

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    In the continuing debate about design thinking, there’s great article on Core77, Design Thinking: Everywhere and Nowhere, Reflections on the Big Re-Think, which covers thoughts coming from the Big Rethink conference held by The Economist in London. Nearly every point in the article made me stake stock of my own beliefs, practices, and pontifications on…