Jamin Hegeman

  • Teaching and Talking Service Design at #Productized16 in Lisbon

    Teaching and Talking Service Design at #Productized16 in Lisbon

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    While only in its second year, I was really impressed with the Productized conference in Lisbon. I was there to run a four-hour Service Design Crash Course workshop and give the closing keynote, titled So You Want to be a Service Designer. I have run 14 conferences, so I know what it takes to pull off…

  • Themes from Service Design Network Conference New York

    Themes from Service Design Network Conference New York

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    The seventh annual Service Design Network Conference took place in New York on October 2-3, 2015, hosted at Parsons The New School. As a principal of the network, and the head of the SDN event board, I played a role in organizing the conference, moderated the opening panel, and helped keep everything running smoothly. Each year, new themes,…

  • Sincerely, Chief Operating Officer

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    I realize companies want to know how they’re doing and want feedback to improve their services. But I’m getting a little tired of the many post-interaction requests for feedback. I’m sure they’d “love” to hear from me. But after I analyze the content, language, appearance, and context of the message (As a service designer, I’m…

  • Service Design Global Conference 2014 Snapshot

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    Last month I attended my seventh consecutive Service Design Network conference. This year’s conference was held in Stockholm, Sweden, and hosted more than 600 attendees. At the end of the conference, during the SDN management team’s closing remarks to the audience, I provided a quick summary of all the points made by the speakers, listed…

  • Figure Drawing – Homework #1

    Figure Drawing – Homework #1

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    This was my first homework assignment for my figure drawing class at the San Francisco Art Institute. 36″ x 24″. Vine charcoal. Two hours.

  • US Airways Contact Us Overkill

    US Airways Contact Us Overkill

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    In the context of the service design and service experience work I do, I’ve been much more focused on the way the services I interact with communicate with me. In this case, I wanted to communicate with US Airways and was presented with the following form, which asks for my Dividend Miles number, name (“Must…

  • Basho on Poetry

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    I recently finished reading The Essential Haiku: Versions of Basho, Buson, & Issa edited by former Poet Laureate Robert Hass. Here are some highlights from what Basho had to say about poetry that I appreciated. Don’t follow in the footsteps of the old poets, seek what they sought. Learn about pines from the pine, and about…

  • Bomber Barley Wine from Northern Brewer

    Bomber Barley Wine from Northern Brewer

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    While I typically brew one-gallon all grain recipes, I got this Bomber Barley Wine recipe kit from Northern Brewer using a gift card I got for Christmas. Compared to all grain, Northern Brewer’s recipe kits are simpler and faster. Instead of creating the mash with the grain, you pretty much go straight to the boil…

  • Figure Drawing – Class #3

    Figure Drawing – Class #3

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    Today we did a few 5-minute warmups in charcoal and then 20-minute studies using pastels.