by Jamin | Sep 13, 2012 | Design
During UX Week, Jared Cole and I ran a half-day workshop called Service Storming and Dragon Lines. Originally, we called the workshop Service Design: Acting to Action. But we wanted to be more specific and accurate than calling the first exercise acting. Essentially,...
by Jamin | Mar 11, 2012 | Design
Has a virtual agent been helpful for anyone, ever? Sarah Hello, Jamin. I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How can I...
by Jamin | Feb 6, 2012 | Uncategorized
I like deals just as much as everyone else. And I’m sure someone within my credit card company thinks they’re offering something good for their customers while also promoting some business initiative. But why make me work? Why do I have to enroll to...
by Jamin | Jan 26, 2012 | Design
Tonight we kicked off service design drinks 2012 strong with Brandon Schauer doing a repeat performance of his keynote talk from the Service Design Network Conference: The Business Case for (or Against) Service Design (PDF 19.7 MB). His provoking talk identifies a...
by Jamin | Dec 18, 2011 | Design
Of all the things I have pretended in my life, and I have pretended a lot, I never once considered pretending that I was in a focus group. Talk about boring! Dear ING, pretend I’m a normal human being and talk to me like one. Thanks.
