Speaking & Training

Global Service Design Conference
Creating a Service Design Culture for Good
October 5–6, 2023, Berlin, Germany

Service Design Show
Creating the conditions where design can make a positive contribution
February 2022

SCADstyle
Good for Business: Designing for Humans
March 2021

Brand Week Instanbul
Experience Transformation through Service Design
November 9–13, 2020

UX London
So You Want to be a Service Designer (talk)
Visualising Experiences (workshop)
May 30, 2019, London

Front End of Innovation
Experience Transformation Through Service Design
May 2019, Boston

UX Days Tokyo
So You Want to be a Service Designer (talk)
Service Design Crash Course (workshop)
March 16-18, 2018, Tokyo, Japan

Service Design Network Conference
How I Learned to Stop Worrying and Give Service Design Away
November 2-3, 2017, Madrid, Spain

Service Experience Conference
How I Learned to Stop Worrying and Give Service Design Away
October 23-24, 2017, San Francisco

Productized Conference 
Keynote Speaker, So You Want to be a Service Designer
October 21, 2016, Lisbon, Portugal

Service Design Network Conference Japan
Keynote Speaker
January 23, 2016, Tokyo, Japan

Service Experience Conference 2015
Master of Ceremonies
November 16-17, 2015, San Francisco

Service Design Network Conference Taiwan
Keynote Speaker
October 23, 2015, Taipei, Taiwan

UXI Denver
Service Design & Interaction Design (workshops)
October 7-8, 2015, Denver

Service Design Network Conference
Panel Moderator
October 2-3, 2015, New York

UXI Dublin
Service Design & Interaction Design (workshops)
May 13-16, 2014, Dublin, Ireland

IxDA Dublin
5 Things I Wish I Knew – A Service Design Journey
May 12, 2014, Dublin, Ireland

Service Experience Conference
5 Things I Wish I Knew – A Service Design Journey
October 3-4, 2013, San Francisco

UX Week 2013
Designing for Multi-touchpoint Service Experiences
August 20-23, 2013, San Francisco

Managing Experience Conference 2013
Designing for Multi-touchpoint Service Experiences
March 3-4, 2013, San Francisco

Service Design Global Conference
Pollinating Business Culture with SX
October 31, 2012, Paris, France

UXI Atlanta
Service Design (workshop)
October 17, 2012, Atlanta, Georgia

UX Lisbon 2012
Mapping the Journey: Experience Beyond the Screen
May 17, 2012, Lisbon, Portugal

Think + Drink @AECOM
Feel It, Tell It, Make It:
Shaping service experience by design
May 10, 2010, San Francisco

San Francisco’s Global Service Jam challenge
Co-host and Judge
February 24–26, 2012, San Francisco, California

Design by Fire 2011
Interaction Design Beyond Screens
This is Service Design (workshop)
October 13–14, 2011, Utrecht, Netherlands

UX Week 2011
This is Service Design (workshop)
August 24, 2011, San Francisco

Computer-Human Interaction Forum of Oregon (CHIFOO)
Interaction Design in a Service Economy
May 4, 2011, Portland, Oregon

SIGUX Seoul
The State of Service Design
April 15, 2011, Seoul, Korea

MX 2011
Why Service Design Isn’t User Experience Design
March 5, 2011, San Francisco, California

Service Design Network Conference 2010 – Berlin
Selling Service Design
October 13–14, 2010, Berlin, Germany

SIGUX Seoul
From Product to Services
September 4, 2010, Seoul, Korea

Interaction 10
Service Design: an Interaction Design Perspective
February 5, 2010, Savannah, Georgia

SIGUX Seoul
From Product to Services
September 4, 2010, Seoul, Korea

SexTech 2009
Designing a Mobile Service to Improve Youth Adherence to HIV Medication
March 22, 2009, San Francisco, California

Service Design Network Conference 2009
Learning from Failure (workshop)

Service Design Network Conference 2008
Don‘t get out of range – Service Design in mobile communication (workshop)
November 26, 2008, Amsterdam, Netherlands