Process not a differentiator?

Last week I had a chat with Jeff Howard, during which I described the presentations at the Service Design Network conference in November. My observation from the conference is that service designers seem to know what service design looks like. The process shown during...

Bringing Emotion into the Design Process

I’d like to continue a comment about bringing emotion into the design process because I think it deserves its own post. Kip said: Design has some valuable roots in its ties with emotion, but in many ways we’ve lost touch. Can we bring a sophisticated discussion...
Masters Thesis Paper

Masters Thesis Paper

My thesis paper explores the thinking aspect of design to understand what it is designers actually do so that we can understand our value and communicate it to others. To this end, I read several books, including The Design Way, The Reflective Practitioner, How...

(Final?) Thesis Paper Abstract

Next Friday is thesis paper presentation day, where each second-year graduate student has 10 minutes to present his or her thesis paper and five minutes to be interrogated about it. This is a major milestone of this year. Lucky me, I get to present first! In...

Hugh Dubberly Models Innovation

“For the past few years, innovation has been a big topic in conversation about business management. A small industry fuels that conversation with articles, books, and conferences. Designers, too, are involved. Prominent product-design firms offer workshops and...