Can Service Design Take Off in the US?
Despite the growth of service design firms in Europe, the success of the Service Design Network, and the globally self-organized service design drinks, including one in San Francisco, service design still really hasn’t made its move on the United States. And while many designers I talk to are very interested in service design, businesses are [...]
Service Design Network Conference 2009
Two weeks ago, I was on the island of Madeira, Portugal, for the second annual Service Design Network conference. Like last year, I was part of the planning board. My main role was to review content submissions and help put together the conference program. I also served as a judge for the service design competition [...]
Service Design: What’s Next?
For the past three years, I have attended a conference on service design. In 2006, during the first ever conference on service design, everyone felt excited to come together as a community and begin talking about this new design practice. Last year, we pushed a bit at the borders of service design (Many Eyes as [...]
Participating in the Service Design Conference in Amsterdam
I’m really excited to be participating in the inaugural Service Design Network conference in Amsterdam November 24–26, which I have also been helping to organize (thanks to my involvement with the Emergence conference). I am moderating a panel of Scandinavians on the 25th and then facilitating a workshop on service design for mobile services on [...]
Emergence 2007 Reflections
We did it! After nine months of planning, the conference went off splendidly. The team and I are pretty pleased with ourselves. We succeeded in bringing in more money and more registrations than we had hoped, and were also successful in bringing together a diverse group of speakers and attendees. We got a lot of [...]