Jamin Hegeman

Tag: Service Design

  • Thoughts and Feedback on the UPMC Service Design Project

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    Last week during finals, the four teams from the Designing for Service class presented their process and solutions to the class and invited guests, which included folks from University of Pittsburgh Medical Center (UPMC), for whom we were designing. During the presentation I took notes on what I thought were interesting ideas that were either…

  • Service Design Deliverables

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    After 13 weeks of working with the UPMC Neurosurgery Clinic, directed by Dr. Amin Kassam, we have decided to produce a small communication design piece. Compared with other projects, which have mostly focused on technological solutions, producing a booklet feels a little uncomfortable. I catch myself thinking, “This is it?” Well, actually it’s not. In…

  • Watching Brain Surgery

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    For the Designing for Service class this semester, we are exploring design solutions for the University of Pittsburgh Medical Center Neurosurgery Clinic, specifically for Dr. Amin Kassam, who is acclaimed for his minimally invasive endoscopic surgery—a procedure that allows him to remove brain tumors by going in through the patient’s nose. While our efforts are…

  • Maggie Breslin Visits Designing for Service

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    This week Maggie Breslin, a former Carnegie Mellon design grad, visited our Designing for Service class to hear about our University of Pittsburgh Medical Center projects and give a presentation on her service design work for the Sparc Innovation Program at the Mayo Clinic in Rochester, Minnesota. She described her role as both understanding and…

  • Defining Design Principles

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    For the airport security service design project and for my current service design project, my team has defined design principles to shape the final solution and ensure a benchmark of success. For airport security example, saying goodbye was a design principle. In order for our solution to be considered a success, had to address providing…

  • Service Design Applied to Airport Security

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    For our first project in Designing for Service, our groups were asked to create a service that will foster flow at the Transportation Security Administration (TSA) security screening stations at the airport. The two biggest restrictions we had were little experience in designing a service and having only one week to complete the project. Our…

  • Emergence 2007 Reflections

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    We did it! After nine months of planning, the conference went off splendidly. The team and I are pretty pleased with ourselves. We succeeded in bringing in more money and more registrations than we had hoped, and were also successful in bringing together a diverse group of speakers and attendees. We got a lot of…

  • My Classes This Semester

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    Because I’m in my second year as a graduate design student, half of my course load is taken up by my thesis project and paper (note to self: start working on those). The two classes I’m currently signed up for are Social Web with Jason Hong and Robert Kraut, and Designing for Service with Shelley…

  • Why Attend Emergence

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    I’ve been busting my balls on Emergence over the summer, and things have kicked into high gear with the conference less than two weeks away. Overall, we’re in a good place. We’ve already matched last year’s attendance, and the lineup is one that I’m excited about and believe will appeal to a variety of designers.…