Tag: Service Design
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This Is Service Design – UX Week 2011
Jared Cole and I ran a one-day workshop at UX Week 2011 called This Is Service Design. The title borrows from the the title of the book, This Is Service Design Thinking, which I contributed to. The workshop builds off last year’s workshop, From Products to Services, but with a couple changes. We dropped sketch…
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San Francisco Service Design Drinks Video
Here’s a video montage of the last SF Service Design Drinks that Chris McCarthy, Director of the Innovation Learning Network and an Innovation Specialist with Kaiser Permanente’s Innovation Consultancy, put together and posted on his blog. SF Service Design: Facebook | Twitter
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Service Design Talk at SIGUX Seoul
During my last visit to Seoul, I had the pleasure of presenting From Product to Services, the intro presentation Jared Cole and I used at our UX Week workshop, to the SIGUX group in Seoul. My colleague Peter Merholz also presented during the event. The audience included folks from Samsung, SKT, KT, LG, the DNA,…
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May SF Service Design Drinks Recap
On May 20, a group of very interesting people got together for the fourth SF Service Design Drinks. Unlike the previous events, which were held in bars, this one was hosted at Adaptive Path, who graciously provided the venue plus beers and snacks for the attendees (it helps that I work there). The turnout was…
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Service Design Thinking?
A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh View more presentations from Harry Brignull. I’m glad to see many similarities between this presentation and the one I presented at IxD10. Ideas that definitely overlap include: services are important, services are everywhere, they are designed by everyone, and they are…