Service Design

Speaking at IxD10

January 7, 2010
Service Design Network Conference 2009

November 10, 2009
Process not a differentiator?

January 23, 2009
Service Design: What’s Next?

December 1, 2008
Participating in the Service Design Conference in Amsterdam

November 5, 2008
Bringing Emotion into the Design Process

March 10, 2008
UPMC Neurosurgery Clinic

February 6, 2008
Wall Street: Hurdle for Service/Experience

January 5, 2008
Designed to Never End

December 29, 2007