Tag: experience design
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Wall Street: Hurdle for Service/Experience
This morning I read a NY Times article called “Put Buyers First? What a Concept” about an experience the writer had with Amazon.com days before Christmas. The PlayStation 3 he bought for his son had not arrived, so he looked up the tracking details only to find it had been delivered and signed for by…
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Designed to Never End
Adam Greenfield seemed really excited about Matt Webb’s year-end wrap-up, so I checked it out. It’s a bit of an abstract ramble of ideas, which didn’t excite me as much. But one idea sparked a thought: “In order to keep going, the path of a user through a website must be designed to never end.…
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What is the experience?
Designers often argue about whether we’re designing an experience or designing for an experience, and ponder the more philosophical aspects of having an experience. Is an experience something designers shape? Is it something participants make? Arguably, every experience is unique. But if this is true, what do we mean when we talk about the experience?…
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Charmr Project: Diabetes Management
Interaction Designer, Adaptive Path, Summer 2007 Charmr was an internal R&D project at Adaptive Path inspired by an Open Letter to Steve Jobs by a prominent diabetes blogger, Amy Tenderich. The goal was to generate enthusiasm for human-centered thinking and inspire broader change throughout the medical device and design industry. In eight weeks, we went…