Jamin Hegeman

Tag: customer service

  • Pretend you’re in a focus group.

    Pretend you’re in a focus group.

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    in

    Of all the things I have pretended in my life, and I have pretended a lot, I never once considered pretending that I was in a focus group. Talk about boring! Dear ING, pretend I’m a normal human being and talk to me like one. Thanks.

  • Wall Street: Hurdle for Service/Experience

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    in

    This morning I read a NY Times article called “Put Buyers First? What a Concept” about an experience the writer had with Amazon.com days before Christmas. The PlayStation 3 he bought for his son had not arrived, so he looked up the tracking details only to find it had been delivered and signed for by…