Jamin Hegeman

Tag: conference

  • Advancing Service Design Conference Day 1

    Advancing Service Design Conference Day 1

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    Day 1 of Louis Rosenfeld’s Advancing Service Design conference wrapped. The talks left me inspired, questioning, and reflecting. John Cutler: Navigating Change Without Burning Out John’s insight that “everyone is circling around different models” for the same topic really struck a chord with me. Whether it’s software architecture, value streams, or customer journeys, each model…

  • Design Leadership Summit 2024 Takeaways

    Design Leadership Summit 2024 Takeaways

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    During the last week of January 2024, I attended the Design Leadership Summit, a conference for designers by designers, in Toronto. It was a great two-day event, filled both with great content and well designed interactions to help everyone there make new connections. I got to see many old friends as well as make some…

  • Service Design Network Global Conference 2019 in Dublin

    Service Design Network Global Conference 2019 in Dublin

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    I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy.

  • SX 2017 Wrap Up

    SX 2017 Wrap Up

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    Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. I was honored to be part of this year’s lineup. Read on for notes and reflections.

  • Takeaways from the Service Design Network Conference 2016

    Takeaways from the Service Design Network Conference 2016

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    Eight years after the first Service Design Network conference debuted in Amsterdam, we returned to the city of canals, bikes, and bitterballen to host our ninth annual conference. Since that first conference, we’ve certainly come a long way. Attendance has grown from 220 that first year to 650 this year. And we had two full…

  • Teaching and Talking Service Design at #Productized16 in Lisbon

    Teaching and Talking Service Design at #Productized16 in Lisbon

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    While only in its second year, I was really impressed with the Productized conference in Lisbon. I was there to run a four-hour Service Design Crash Course workshop and give the closing keynote, titled So You Want to be a Service Designer. I have run 14 conferences, so I know what it takes to pull off…

  • Themes from Service Design Network Conference New York

    Themes from Service Design Network Conference New York

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    The seventh annual Service Design Network Conference took place in New York on October 2-3, 2015, hosted at Parsons The New School. As a principal of the network, and the head of the SDN event board, I played a role in organizing the conference, moderated the opening panel, and helped keep everything running smoothly. Each year, new themes,…

  • Can Service Design Take Off in the US?

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    Despite the growth of service design firms in Europe, the success of the Service Design Network, and the globally self-organized service design drinks, including one in San Francisco, service design still really hasn’t made its move on the United States. And while many designers I talk to are very interested in service design, businesses are…

  • Service Design Network Conference 2009

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    Two weeks ago, I was on the island of Madeira, Portugal, for the second annual Service Design Network conference. Like last year, I was part of the planning board. My main role was to review content submissions and help put together the conference program. I also served as a judge for the service design competition…