Tag: conference
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Design Leadership Summit 2024 Takeaways
During the last week of January 2024, I attended the Design Leadership Summit, a conference for designers by designers, in Toronto. It was a great two-day event, filled both with great content and well designed interactions to help everyone there make new connections. I got to see many old friends as well as make some…
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Service Design Network Global Conference 2019 in Dublin
I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy.
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SX 2017 Wrap Up
Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. I was honored to be part of this year’s lineup. Read on for notes and reflections.
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Takeaways from the Service Design Network Conference 2016
Eight years after the first Service Design Network conference debuted in Amsterdam, we returned to the city of canals, bikes, and bitterballen to host our ninth annual conference. Since that first conference, we’ve certainly come a long way. Attendance has grown from 220 that first year to 650 this year. And we had two full…
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Teaching and Talking Service Design at #Productized16 in Lisbon
While only in its second year, I was really impressed with the Productized conference in Lisbon. I was there to run a four-hour Service Design Crash Course workshop and give the closing keynote, titled So You Want to be a Service Designer. I have run 14 conferences, so I know what it takes to pull off…