Design. Poetry. Soccer. Cake. Beer.

If you want to strike up a conversation with me, one of these will work.

Speaking and Training

As a global thought leader in service design, I speak frequently at conferences and have facilitated trainings at events around the world. Reach out if you’re interested in having me join your event.

Figure Drawing — Class #2

I'm taking a six-week figure drawing class at the San Francisco Art Institute. Here are my sketches from the second class. This is my second drawing course. I took intro to drawing at SFAI in 2009. All drawings are done with vine charcoal. Poses were 10 minutes each....

Brewing Beer since 2011

I started brewing beer after my wife bought me the Brooklyn Brew Kit for Christmas. Since then, I’ve made numerous batches of various kinds in my apartment in San Francisco, then home in Dallas, and now apartment in New York City. View some of my first experiences.