I drive customer-centered innovation and business transformation by building high-performing teams, shaping strategic design practices, and delivering impactful, human-centered experiences across industries.
See LinkedIn for more experience.
At Capital One, I led large-scale design teams, advancing customer-centered innovation and maturing design practices across the enterprise to create cohesive, scalable solutions aligned with business goals.
Transforming Data Management to Increase Usability and Adoption
Capital One — VP Design, Enterprise Data & Machine Learning
Led 60+ designers in streamlining data platform registration, search, and management experience
Challenge
With data’s critical role and rapid growth at Capital One, there was an urgent need to unify and simplify data management for improved usability and accessibility.
Impact
- Redesigned landing pages, navigation, and registration flows, leading to improved usability and higher NPS
- Increased platform adoption, consolidating more data and enhancing enterprise-wide accessibility
“Thank you for your leadership and partnership in guiding through a massive reorg, while keeping the team focused on its craft.”
Design Director
Capital One
Designing a Seamless Car-Buying Experience for Buyers and Dealers
Capital One — VP Design, Financial Services Led a team of 50+ designers in transforming the car financing journey for an integrated, customer-centered experience.
Challenge
Car financing at dealerships is often confusing and frustrating for buyers. Capital One sought to create a seamless experience that would position them as the top choice for both car buyers and dealers.
Impact
- Aligned teams around the end-to-end customer journey, connecting the online and in-dealer experience
- Increased product adoption and application success rates
- Improved dealer product NPS, strengthening Capital One’s position in the automotive finance space
“You provided a culture of inclusivity, curiosity, and support which was felt from day 1.”
Product Designer
Capital One
At Adaptive Path, I spearheaded strategic design projects that championed innovation, elevated human-centered practices, and delivered impactful service improvements, transforming client experiences across industries.
Reshaping the Mortgage Experience to Support USAA Members
USAA (client) — Design Director, Adaptive Path Led design and consulting teams in a 3-year engagement to transform the mortgage experience.
Challenge
The home-buying process is inherently stressful, and USAA wanted the financing experience to feel reassuring and supportive, ensuring members felt genuinely cared for every step of the way.
Impact
- Achieved $40M in process improvements through streamlined operations
- Inspired the creation of a dedicated 15-member Mortgage Experience Team to sustain improvements
- Generated $3M+ in agency revenue over the course of the engagement
Let’s Create Something Great
If you’re looking to create something impactful—an experience, a culture, a legacy—I’d love to talk. Let’s team up and make things better, together.
See LinkedIn for more experience.