Category: Design
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Process not a differentiator?
Last week I had a chat with Jeff Howard, during which I described the presentations at the Service Design Network conference in November. My observation from the conference is that service designers seem to know what service design looks like. The process shown during the presentations looked very similar. This prompted Jeff to suggest that…
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Follow Your Users on Twitter
Are you a designer who checks Twitter incessantly (or at least occasionally) and also wants daily insights into the thoughts and desires of the people who use the products and services you design for? Then perhaps you should start following your users on Twitter. As a still relatively new Nokia designer, and having little experience…
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Design Thursdays
Last month, the Nokia Design San Francisco office started Design Thursdays, a monthly event every first Thursday to allow Nokia designers in the Bay area to get together and share projects and presentations. During the first Design Thursday, Raphael Grignani, my manager, presented Homegrown, a project to envision sustainable, ethical, and desirable communication solutions for…
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Service Design: What’s Next?
For the past three years, I have attended a conference on service design. In 2006, during the first ever conference on service design, everyone felt excited to come together as a community and begin talking about this new design practice. Last year, we pushed a bit at the borders of service design (Many Eyes as…
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Dare to Experience?
For a few months now, as I’ve driven from the Bay Bridge into San Francisco, I’ve passed a billboard advertising the LG Dare on Verizon’s network. The slogan, “Dare to experience the best 3G network,” always makes me cringe a little bit, because to me it means Verizon doesn’t get it. Is a network an…