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My 2024 Graphic Novel Recommendations
Because I love drawing and good stories, I’m drawn to graphic novels. I appreciate the various styles of visual storytelling. And I love that they can be totally imaginative and out of this world, or depict real life stories. Based on what I read in 2024, here a some recommendations you may enjoy, even if…
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Advancing Service Design Conference Day 2
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in DesignDay 2 of the Advancing Service Design conference explored the intersections of design with systems, data, and communities, leaving me with fresh ideas and deeper reflections on the evolving role of service design. Stefanie Owens: Optimizing for Outcomes—Transformation Design in Systems at Scale Stefanie shared how designers are increasingly embedded in areas beyond traditional roles…
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Advancing Service Design Conference Day 1
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in DesignDay 1 of Louis Rosenfeld’s Advancing Service Design conference wrapped. The talks left me inspired, questioning, and reflecting. John Cutler: Navigating Change Without Burning Out John’s insight that “everyone is circling around different models” for the same topic really struck a chord with me. Whether it’s software architecture, value streams, or customer journeys, each model…
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Design Leadership Summit 2024 Takeaways
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in DesignDuring the last week of January 2024, I attended the Design Leadership Summit, a conference for designers by designers, in Toronto. It was a great two-day event, filled both with great content and well designed interactions to help everyone there make new connections. I got to see many old friends as well as make some…
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Journey Framework
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in DesignWhat is it? A structural visual that shows how a journey breaks down to requirements. Why did I create it? We often use experience language interchangeably or without context on how the pieces relate to each other. Teams work at different levels of zoom and need a way to talk about how their part fits…
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Speaking at the Capital One Beyond Summit
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in DesignTo inspire and cultivate product design and innovation in the Dallas-Fort Worth area, Capital One hosted a free summit on October 29, 2018, featuring a lineup of industry thought leaders and local influencers that included Jake Knapp, author of New York Times’ Best Seller Sprint, Christina Wodtke, author of Radical Focus, and me!
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Service Design Network Global Conference 2019 in Dublin
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in DesignI hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy.
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SX 2017 Wrap Up
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in DesignFive years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. I was honored to be part of this year’s lineup. Read on for notes and reflections.