by Jamin | Nov 19, 2015 | Design
The seventh annual Service Design Network Conference took place in New York on October 2-3, 2015, hosted at Parsons The New School. As a principal of the network, and the head of the SDN event board, I played a role in organizing the conference, moderated the opening...
by Jamin | Nov 9, 2014 | Design
Last month I attended my seventh consecutive Service Design Network conference. This year’s conference was held in Stockholm, Sweden, and hosted more than 600 attendees. At the end of the conference, during the SDN management team’s closing remarks to the...
by Jamin | Mar 20, 2014 | Design
In the context of the service design and service experience work I do, I’ve been much more focused on the way the services I interact with communicate with me. In this case, I wanted to communicate with US Airways and was presented with the following form, which...
by Jamin | Nov 7, 2012 | Design
I voted in a garage, using a poorly designed ballot, made decisions on issues with implications I couldn’t possibly understand, and left as joyful as one feels after a root canal. We must change this experience. Or rather, we must design this experience....
by Jamin | Oct 23, 2012 | Design
Next week I’ll be speaking at the Service Design Network conference in Paris. When I first started thinking of what to talk about on the subject of changing culture by design, I came up with the following list of titles. It’s a pretty good list of where my...
