Design. Poetry. Soccer. Cake. Beer.
If you want to strike up a conversation with me, one of these will work.
Speaking and Training
As a global thought leader in service design, I speak frequently at conferences and have facilitated trainings at events around the world. Reach out if you’re interested in having me join your event.
Service Design Network Global Conference 2019 in Dublin
I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy.
SX 2017 Wrap Up
Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. I was honored to be part of this year’s lineup. Read on for notes and reflections.
Takeaways from the Service Design Network Conference 2016
Eight years after the first Service Design Network conference debuted in Amsterdam, we returned to the city of canals, bikes, and bitterballen to host our ninth annual conference. Since that first conference, we've certainly come a long way. Attendance has grown from...
Drawing
Drawing is a foundational design and communication skill. I incorporate drawing into my notetaking and try to build new skills through sketching with different mediums.
Brewing Beer since 2011
I started brewing beer after my wife bought me the Brooklyn Brew Kit for Christmas. Since then, I’ve made numerous batches of various kinds in my apartment in San Francisco, then home in Dallas, and now apartment in New York City. View some of my first experiences.