Service Storming and Dragon Lines

Service Storming and Dragon Lines

During UX Week, Jared Cole and I ran a half-day workshop called Service Storming and Dragon Lines. Originally, we called the workshop Service Design: Acting to Action. But we wanted to be more specific and accurate than calling the first exercise acting. Essentially,...
This Is Service Design – UX Week 2011

This Is Service Design – UX Week 2011

Jared Cole and I ran a one-day workshop at UX Week 2011 called This Is Service Design. The title borrows from the the title of the book, This Is Service Design Thinking, which I contributed to. The workshop builds off last year’s workshop, From Products to...

UX Week Takeaways

Here are all the presentations I went to at UX Week, along with a single takeaway to make it an easy read. If there is no takeaway, I was probably checking email or working on Emergence. Day 1 ClearRx: From Masters Thesis to Medicine Cabinet (Keynote) with Deborah...