Follow Your Users on Twitter

Are you a designer who checks Twitter incessantly (or at least occasionally) and also wants daily insights into the thoughts and desires of the people who use the products and services you design for? Then perhaps you should start following your users on Twitter. As a...

The Risk of Innovation

The innovation debate continues in the NY Times this morning with “The Risk of Innovation: Will Anyone Embrace It?” After wading through the reporter’s anecdote about not being able to  operate his Prius, a task that apparently requires the owner to...