Wall Street: Hurdle for Service/Experience

This morning I read a NY Times article called “Put Buyers First? What a Concept” about an experience the writer had with Amazon.com days before Christmas. The PlayStation 3 he bought for his son had not arrived, so he looked up the tracking details only to...

Designed to Never End

Adam Greenfield seemed really excited about Matt Webb’s year-end wrap-up, so I checked it out. It’s a bit of an abstract ramble of ideas, which didn’t excite me as much. But one idea sparked a thought: “In order to keep going, the path of a...

What is the experience?

Designers often argue about whether we’re designing an experience or designing for an experience, and ponder the more philosophical aspects of having an experience. Is an experience something designers shape? Is it something participants make? Arguably, every...
Charmr Project: Diabetes Management

Charmr Project: Diabetes Management

Interaction Designer, Adaptive Path, Summer 2007 Charmr was an internal R&D project at Adaptive Path inspired by an Open Letter to Steve Jobs by a prominent diabetes blogger, Amy Tenderich. The goal was to generate enthusiasm for human-centered thinking and...