What is service design? How is it different from interaction design? Or isn’t it? As an interaction designer with service design education and experience, I will offer my insights into what role interaction designers have in this emerging area of design.
I am super excited to be talking at the premier conference in my field along with others, including Paola Antonelli, Bill Moggridge, Nathan Shedroff, Ezio Manzini, Jon Kolko, and Dan Hill. If you’re attending, make sure you say hello.