Résumé
Experience
Design Director, Adaptive Path, San Francisco, Ca.
August 2011 – present
Interaction and Service Designer, Adaptive Path, San Francisco, Ca.
April 2010 – August 2011
Senior Designer Nokia, San Francisco, Ca.
August 2008 – April 2010
As part of Nokia Design, brought a service design and interaction design mindset to projects aimed at defining new services, experiences, and business opportunities. Subject areas included social networking, health care, commerce, augmented reality, voice UI, and product interaction.
Interaction Designer Adaptive Path, San Francisco, Ca.
May – August 2007
Performed design research and concept generation for an eight-week project focused on the diabetic experience.
Consultant, Founder Yum Yum Web, Pittsburgh, Pa.
Mar. 2005 – Sept. 2007
Designer for several projects and ongoing maintenance for clients, including the International Transplant Nurses Society and the Manchester Bidwell Corporation.
Web Development Specialist University of Pittsburgh, Pittsburgh, Pa.
Aug. 2003 – June 2006
Lead developer for the university’s web team. Built pitt.edu, School of Engineering, and 20+ other sites. Generated content maps, page description diagrams, and wireframes to support user-centered design.
Web Developer, Editor EEI Communications, Alexandria, Va.
Feb. 2002 – Jan. 2004
Contract developer for various websites, including American Institute of Architects, and editor for outsourcing contracts, primarily for Computer Sciences Corporation.
Freelance Web Designer
Sept. 2001 – Mar. 2005
Web Producer Rocketworks, Gaithersburg, Md.
Mar. 1999 – Sept. 2001
Managed two-person team, created and managed content, and performed front-end development for Internet startup.
Reporter Exchange/Monitor Publications, Washington, D.C.
Sept. 1998 – Jan. 1999
Reporter United Press International, Washington, D.C.
June – Sept. 1998
Community Engagement
Advisory Board Member
Service Design Network
Co-chair
Service Design Network Conference – San Francisco 2011
Planning Board
Service Design Network Conference – Cambridge 2010
Editor
Touchpoint: the Journal of Service Design, 2009
Planning Board, MC
Service Design Network Conference – Madeira, Portugal 2009
Planning Board, MC
Service Design Network Conference – Amsterdam 2008
Director
Emergence Conference – Exploring the Boundaries of Service Design 2007
Patents
US Patent D623,753 Diabetes Management System – In one embodiment, a diabetes management system comprises a glucose monitoring system, a pump system, and a remote device 09-03-2009
US Patent D633,200 Soft shell for a diabetes management system
Teaching
Instructor Carnegie Mellon University, Pittsburgh, Pa.
Aug. 2007 – May 2008
Taught Basic Interaction (Spring 2008) to HCI undergraduates. Taught Intro to Design Computing (Fall 2007), a required course for IxD graduate students.
