Experience

Senior Designer Nokia, San Francisco, Ca.
August 2008 – present
As part of Nokia Design, brought a service design and interaction design mindset to projects aimed at defining new services, experiences, and business opportunities. Subject areas included social networking, health care, commerce, augmented reality, voice UI, and product interaction.

Interaction Designer Adaptive Path, San Francisco, Ca.
May – August 2007
Performed design research and concept generation for an eight-week project focused on the diabetic experience.

Consultant, Founder Yum Yum Web, Pittsburgh, Pa.
Mar. 2005 – Sept. 2007
Designer for several projects and ongoing maintenance for clients, including the International Transplant Nurses Society and the Manchester Bidwell Corporation.

Web Development Specialist University of Pittsburgh, Pittsburgh, Pa.
Aug. 2003 – June 2006
Lead developer for the university’s web team. Built pitt.edu, School of Engineering, and 20+ other sites. Generated content maps, page description diagrams, and wireframes to support user-centered design.

Web Developer, Editor EEI Communications, Alexandria, Va.
Feb. 2002 – Jan. 2004
Contract developer for various websites, including American Institute of Architects, and editor for outsourcing contracts, primarily for Computer Sciences Corporation.

Freelance Web Designer
Sept. 2001 – Mar. 2005

Web Producer Rocketworks, Gaithersburg, Md.
Mar. 1999 – Sept. 2001
Managed two-person team, created and managed content, and performed front-end development for Internet startup.

Reporter Exchange/Monitor Publications, Washington, D.C.
Sept. 1998 – Jan. 1999

Reporter United Press International, Washington, D.C.
June – Sept. 1998

Teaching

Instructor Carnegie Mellon University, Pittsburgh, Pa.
Aug. 2007 – May 2008
Taught Basic Interaction (Spring 2008) to HCI undergraduates. Taught Intro to Design Computing (Fall 2007), a required course for IxD graduate students.

Achievements

Presenter IxD10: Service Design: an Interaction Design Perspective

Editor Touchpoint: the Journal of Service Design, 2009

Planning Board, Workshop Leader, MC Service Design Network Conference 2009

Presenter SexTech 2009 Designing a Mobile Service to Improve Youth Adherence to HIV Medication

Planning Board, Workshop Leader, MC Service Design Network Conference 2008

Director Emergence 2007