Pretend you’re in a focus group.

Of all the things I have pretended in my life, and I have pretended a lot, I never once considered pretending that I was in a focus group. Talk about boring!
Dear ING, pretend I’m a normal human being and talk to me like one. Thanks.
This entry was posted on Sunday, December 18th, 2011 at 11:30 pm. It is filed under Design and tagged with customer service, Service Design, voc.
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