Design. Poetry. Soccer. Cake. Beer.

If you want to strike up a conversation with me, one of these will work.

Speaking and Training

As a global thought leader in service design, I speak frequently at conferences and have facilitated trainings at events around the world. Reach out if you’re interested in having me join your event.

Basho on Poetry

I recently finished reading The Essential Haiku: Versions of Basho, Buson, & Issa edited by former Poet Laureate Robert Hass. Here are some highlights from what Basho had to say about poetry that I appreciated. Don't follow in the footsteps of the old poets, seek...

Bomber Barley Wine from Northern Brewer

While I typically brew one-gallon all grain recipes, I got this Bomber Barley Wine recipe kit from Northern Brewer using a gift card I got for Christmas. Compared to all grain, Northern Brewer's recipe kits are simpler and faster. Instead of creating the mash with the...

Brewing Beer since 2011

I started brewing beer after my wife bought me the Brooklyn Brew Kit for Christmas. Since then, I’ve made numerous batches of various kinds in my apartment in San Francisco, then home in Dallas, and now apartment in New York City. View some of my first experiences.