Design. Poetry. Soccer. Cake. Beer.
If you want to strike up a conversation with me, one of these will work.
Speaking and Training
As a global thought leader in service design, I speak frequently at conferences and have facilitated trainings at events around the world. Reach out if you’re interested in having me join your event.
Service Design Global Conference 2014 Snapshot
Last month I attended my seventh consecutive Service Design Network conference. This year's conference was held in Stockholm, Sweden, and hosted more than 600 attendees. At the end of the conference, during the SDN management team's closing remarks to the audience, I...
Figure Drawing – Homework #1
This was my first homework assignment for my figure drawing class at the San Francisco Art Institute. 36" x 24". Vine charcoal. Two hours. Source: le-voleur-de-beaute: Photo by Vladimir Lestrovoy (via thebesteroticphotos) I did a smaller study with graphite before...
US Airways Contact Us Overkill
In the context of the service design and service experience work I do, I've been much more focused on the way the services I interact with communicate with me. In this case, I wanted to communicate with US Airways and was presented with the following form, which asks...
Drawing
Drawing is a foundational design and communication skill. I incorporate drawing into my notetaking and try to build new skills through sketching with different mediums.
Brewing Beer since 2011
I started brewing beer after my wife bought me the Brooklyn Brew Kit for Christmas. Since then, I’ve made numerous batches of various kinds in my apartment in San Francisco, then home in Dallas, and now apartment in New York City. View some of my first experiences.