Service Design Global Conference 2014 Snapshot

Last month I attended my seventh consecutive Service Design Network conference. This year’s conference was held in Stockholm, Sweden, and hosted more than 600 attendees. At the end of the conference, during the SDN management team’s closing remarks to the...
Figure Drawing – Homework #1

Figure Drawing – Homework #1

This was my first homework assignment for my figure drawing class at the San Francisco Art Institute. 36″ x 24″. Vine charcoal. Two hours. Source: le-voleur-de-beaute: Photo by Vladimir Lestrovoy (via thebesteroticphotos) I did a smaller study with...
US Airways Contact Us Overkill

US Airways Contact Us Overkill

In the context of the service design and service experience work I do, I’ve been much more focused on the way the services I interact with communicate with me. In this case, I wanted to communicate with US Airways and was presented with the following form, which...

Basho on Poetry

I recently finished reading The Essential Haiku: Versions of Basho, Buson, & Issa edited by former Poet Laureate Robert Hass. Here are some highlights from what Basho had to say about poetry that I appreciated. Don’t follow in the footsteps of the old...
Bomber Barley Wine from Northern Brewer

Bomber Barley Wine from Northern Brewer

While I typically brew one-gallon all grain recipes, I got this Bomber Barley Wine recipe kit from Northern Brewer using a gift card I got for Christmas. Compared to all grain, Northern Brewer’s recipe kits are simpler and faster. Instead of creating the mash...