San Francisco Service Design Drinks Video

Here’s a video montage of the last SF Service Design Drinks that Chris McCarthy, Director of the Innovation Learning Network and an Innovation Specialist with Kaiser Permanente’s Innovation Consultancy, put together and posted on his blog....

Happy 2011!

Two years ago, while at Nokia, I worked on a project called Vision 2010. Although we were looking into a not-too-distant future, it was still the future. And yet today, 2010 is a thing of the past. It’s time to reflect and also look ahead to what this new year...

Service Design Talk at SIGUX Seoul

During my last visit to Seoul, I had the pleasure of presenting From Product to Services, the intro presentation Jared Cole and I used at our UX Week workshop, to the SIGUX group in Seoul. My colleague Peter Merholz also presented during the event. The audience...

Consider the Fate of Empathy

From the New York Times article, “I Tweet, Therefore I Am“: “But when every thought is externalized, what becomes of insight? When we reflexively post each feeling, what becomes of reflection? When friends become fans, what happens to intimacy? The...

May SF Service Design Drinks Recap

On May 20, a group of very interesting people got together for the fourth SF Service Design Drinks. Unlike the previous events, which were held in bars, this one was hosted at Adaptive Path, who graciously provided the venue plus beers and snacks for the attendees (it...

Design Overstretch

In the continuing debate about design thinking, there’s great article on Core77, Design Thinking: Everywhere and Nowhere, Reflections on the Big Re-Think, which covers thoughts coming from the Big Rethink conference held by The Economist in London. Nearly every...