Tech Planet Korea

Tech Planet Korea

On November 14, I will be speaking at Tech Planet in Seoul, Korea. I love that they translated my both my name and my bio into Korean. The title of my talk is From UX to SX.
Potential Service Design Talk Titles

Potential Service Design Talk Titles

Next week I’ll be speaking at the Service Design Network conference in Paris. When I first started thinking of what to talk about on the subject of changing culture by design, I came up with the following list of titles. It’s a pretty good list of where my...
Service Storming and Dragon Lines

Service Storming and Dragon Lines

During UX Week, Jared Cole and I ran a half-day workshop called Service Storming and Dragon Lines. Originally, we called the workshop Service Design: Acting to Action. But we wanted to be more specific and accurate than calling the first exercise acting. Essentially,...
My Conversation with Sarah – Paypal’s Virtual Agent

My Conversation with Sarah – Paypal’s Virtual Agent

Has a virtual agent been helpful for anyone, ever? Sarah Hello, Jamin. I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How can I...
Creative Change Is Scary

Creative Change Is Scary

If there’s one thing I have learned as a designer who studies behavior to make informed but creative decisions about future products and services, it’s there’s a disconnect between what people think they believe and what they actually do. This also...
Brandon Schauer at Service Design Drinks

Brandon Schauer at Service Design Drinks

Tonight we kicked off service design drinks 2012 strong with Brandon Schauer doing a repeat performance of his keynote talk from the Service Design Network Conference: The Business Case for (or Against) Service Design (PDF 19.7 MB). His provoking talk identifies a...