Speaking at the Capital One Beyond Summit

Speaking at the Capital One Beyond Summit

To inspire and cultivate product design and innovation in the Dallas-Fort Worth area, Capital One hosted a free summit on October 29, 2018, featuring a lineup of industry thought leaders and local influencers that included Jake Knapp, author of New York Times’ Best...
Service Design Network Global Conference 2019 in Dublin

Service Design Network Global Conference 2019 in Dublin

I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy, which means I have the honor of introducing the conference with...
SX 2017 Wrap Up

SX 2017 Wrap Up

Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. This year was the first that I didn’t direct the conference. Kendra Shimmel, Andrea Fineman, and Nick Remis took the reigns and...
Takeaways from the Service Design Network Conference 2016

Takeaways from the Service Design Network Conference 2016

Eight years after the first Service Design Network conference debuted in Amsterdam, we returned to the city of canals, bikes, and bitterballen to host our ninth annual conference. Since that first conference, we’ve certainly come a long way. Attendance has grown...
Themes from Service Design Network Conference New York

Themes from Service Design Network Conference New York

The seventh annual Service Design Network Conference took place in New York on October 2-3, 2015, hosted at Parsons The New School. As a principal of the network, and the head of the SDN event board, I played a role in organizing the conference, moderated the opening...