by Jamin | Feb 8, 2024 | Design
During the last week of January 2024, I attended the Design Leadership Summit, a conference for designers by designers, in Toronto. It was a great two-day event, filled both with great content and well designed interactions to help everyone there make new connections....
by Jamin | Jan 31, 2022 | Design
What is it? A structural visual that shows how a journey breaks down to requirements. Why did I create it? We often use experience language interchangeably or without context on how the pieces relate to each other. Teams work at different levels of zoom and need a way...
by Jamin | Dec 9, 2018 | Design
To inspire and cultivate product design and innovation in the Dallas-Fort Worth area, Capital One hosted a free summit on October 29, 2018, featuring a lineup of industry thought leaders and local influencers that included Jake Knapp, author of New York Times’ Best...
by Jamin | Nov 3, 2018 | Design
I hosted the 11th annual global service design network conference in Dublin, October 10-12. As part of the Service Design Network leadership team, my core responsibility is our global conference strategy, which means I have the honor of introducing the conference with...
by Jamin | Nov 27, 2017 | Design
Five years ago Adaptive Path launched the Service Experience Conference, or SX, to focus on the emerging practice of service design. This year was the first that I didn’t direct the conference. Kendra Shimmel, Andrea Fineman, and Nick Remis took the reigns and...